Modesto Office Manager – Visiting Angels
On-siteModesto, California, United States
Job Summary
Oversee daily office operations and ensure compliance with Visiting Angels Agency Resource Center standards, federal, state, and local regulations. Serve as the primary point of contact for client inquiries, caregiver support, and operational needs while resolving conflicts, complaints, and emergency situations promptly. Supervise administrative staff by assigning responsibilities, monitoring performance, and recruiting, interviewing, hiring, onboarding, training, and evaluating office personnel. Manage caregiver and client intake, coordinate services, and collaborate with the care team to develop and maintain individualized Plans of Care. Conduct supervisory home visits to assess service quality, evaluate client satisfaction, and provide coaching to caregivers. Prepare weekly, monthly, and operational reports, maintain employee records, and manage office administration including supplies, equipment, and vendor relationships. Participate in the agency's administrative on-call rotation for evenings and weekends and act as a backup caregiver during rare emergencies.
Required Qualifications
- Associate's degree in Business Management or a related field preferred
- Minimum of two (2) years of experience in the home care industry preferred
- Ability to successfully complete and maintain all required licensing, certifications, continuing education, background checks, drug and alcohol screening, Office of Inspector General (OIG) screening, health assessments, and any other employment requirements in accordance with federal, state, local regulations, and company policy
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), scheduling software, and other home care industry applications
- Excellent verbal and written communication, interpersonal, and customer service skills, with the ability to communicate professionally and diplomatically with clients, families, caregivers, and staff
- Strong organizational, time management, problem-solving, and multitasking skills with the ability to prioritize responsibilities in a fast-paced environment
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive information
- Reliable transportation and the ability to travel to client homes, community locations, and other business-related appointments as needed
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