Modern Workspace Engineer
RemoteBrazil
Job Summary
Support advanced Modern Workplace services to ensure global solution stability and availability. Investigate and resolve complex technical incidents beyond first and second-level support, performing troubleshooting in Microsoft 365, identity, endpoints, and virtual desktop environments. Collaborate with global teams and Service Owners on critical incident investigations, Problem Management, and Major Incident Management. Create and maintain technical documentation, runbooks, and operational procedures while identifying automation opportunities and process improvements. Guarantee SLA adherence by monitoring and updating tickets throughout the resolution cycle. Work within ITIL processes for Incident, Change, and Problem Management to drive continuous improvements in user experience and service stability.
Required Qualifications
- Experiência sólida com suporte e administração de ambientes Microsoft Modern Workplace
- Conhecimento em Microsoft 365, Active Directory/Entra ID e Microsoft Intune
- Experiência com troubleshooting de ambientes corporativos Windows e gerenciamento de endpoints
- Conhecimento em PowerShell para automação, administração e suporte operacional
- Vivência com processos de ITIL, incluindo Incident, Change e Problem Management
- Inglês avançado para comunicação escrita e verbal com equipes globais
- Capacidade analítica para resolução de problemas complexos e identificação de causa raiz
Desired Qualifications
- Experiência com Okta
- Conhecimento em Azure Virtual Desktop (AVD)
- Experiência com Microsoft Autopilot e Microsoft Defender
- Certificações Microsoft (MD-102, MS-102, AZ-104 ou similares)
- Experiência em automação de processos operacionais
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.