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Provide excellent customer service with clear verbal and written communication, empathy, and rational decision-making while handling high contact volumes during promotion periods. Maintain strong knowledge of leading e-commerce products and services standards, demonstrating a solid understanding of e-commerce platforms, processes, and customer journeys. Contribute to a positive and collaborative team environment while supporting service excellence. This role requires French native/C2 level proficiency, focus and precision, and the ability to handle challenges with calm and balance. Residents of EU countries are eligible for a relocation package including comfortable accommodation in shared apartments. Atlean World specializes in multilingual markets to make the candidate's recruitment journey smoother and more enjoyable.