Mobile Technician Leader
$89,400–$134,000 year
On-siteKansas City, Missouri, United States
Job Summary
Lead a team of 15+ mobile technicians by providing daily coaching, mentoring, and guidance to deliver company results. Retrieve and monitor metrics, reports, and safety records to analyze productivity and recommend efficiency improvements. Travel frequently to technician and customer locations to delegate unscheduled repairs, conduct safety audits, and perform Quality Control Inspections. Collaborate with dispatch, parts, and billing teams to coordinate schedules, set market strategies, and resolve cross-functional issues. Assist in developing monthly budgets, onboarding new hires, and ensuring compliance with DOT policies and environmental regulations. Operate a company vehicle to model best practices and provide expert advice on technical and process-related topics.
Required Qualifications
- Bachelor's degree in a related discipline
- 6 years' experience in a related field
- 1+ year of experience in management or lead role
- Valid state-of-residence driver's license
- Ability to obtain and maintain a Driver Qualification File
- At least 21 years of age
- Safe drivers needed
- 3 YR MVR review required
- Skills in coaching, mentoring, teaching, discipline, having difficult conversations and 'tough love' as it pertains to mobile technicians
- Knowledge of the mobile work environment and challenges, maintenance practices, and processes requirements for mobile maintenance
- Ability to coordinate multiple group efforts to solve issues related to the technician job
- Ability to act with a high sense of urgency
- Adheres to an appropriate and effective set of core values and beliefs during both good and tough times
- Has a sense of urgency daily
- Will seamlessly adjust leadership approaches and technique to manage a diverse set of technicians
- Is dedicated to meeting the expectations and requirements of internal and external customers
- Demonstrated ability to learn and use IT systems related to technician day to day activity and performance, such as various dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI, etc.
- Has the functional and technical knowledge and skills to do the job at a high-level of accomplishment
- Practices attentive and active listening
- Relates well to all kinds of people – up, down, and sideways, inside and outside the organization
- Can identify problems and develop practical solutions
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship
- Must clear a pre-employment drug test
Desired Qualifications
- The right candidate could also have a different combination, such as a master's degree and 4 years' experience
- The right candidate could also have a different combination, such as a Ph.D. and one (1) years' experience in a related field
- The right candidate could also have a different combination, such as 10 years' experience in a related field
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