Mobile Service Technician
$80,000–$90,000 year
On-siteColorado Springs, Colorado, United States
Job Summary
Track, assign, and coordinate customer tickets while providing break-fix support for military mobile phones and SIPR devices. Maintain resolution status reports and historical records, exercising independent judgment to resolve configurations and develop solutions for mobile provisioning, computer imaging, and VPN support. Ensure continuous mobile communications for US Space Command J6 through complex technical tasks. Requires a BS degree in IT or related field, three years of technical experience, Security + certification, and active TS/SCI clearance. Start July/August with a salary range of $80,000-$90,000.
Required Qualifications
- A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET accredited or CAE designated institution
- Excellent customer service skills including customer relationships, responsiveness, and timely resolution of job tickets
- Experience with VPN configuration and network security protocols and proficiency in computer imaging and mobile device provisioning
- Knowledge of DoD Cyber Workforce Framework, NIST standards, familiarity with communication system maintenance and repair
- 3 years of relevant technical experience
- Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) demonstrating technical proficiency in military communication systems and device support
- Required Certification: Security +
- TS/SCI clearance required
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