Mobile Service Parts Specialist
$50,000–$55,000 year
On-siteIndianapolis, Indiana, United States
Job Summary
Research and identify heavy-duty truck and trailer parts using VINs, serial numbers, catalogs, and manufacturer resources. Support mobile service technicians by identifying, ordering, and locating the correct parts, recommending alternatives to minimize downtime, and assisting with warranty processing. Manage inventory for mobile service vehicles, source out-of-stock components from vendors, and maintain accurate stock levels using our ERP system. Prepare parts orders for technician pickup or delivery while processing purchase orders and invoices. Provide accurate pricing and product recommendations to technicians and internal customers, collaborating with Service, Leasing, Sales, and Parts teams to support efficient repairs. Work in a fast-paced environment to ensure commercial fleets operate safely and efficiently.
Required Qualifications
- Experience with heavy-duty truck, trailer, diesel, or fleet parts
- Previous experience in parts sales, parts support, service support, or customer service
- Familiarity with heavy-duty truck systems, trailers, diesel engines, and industry manufacturers
- Experience using inventory management or ERP software such as Karmak
- Strong computer skills and attention to detail
- Excellent organizational and problem-solving abilities
- Strong verbal and written communication skills
- Ability to prioritize multiple tasks in a fast-paced environment
- Positive attitude with a commitment to teamwork and customer service
- Ability to work independently while collaborating across departments
- Frequently move throughout the facility and warehouse
- Occasionally lift and carry up to 50 pounds
- Operate standard office equipment and computers
- Ability to bend, reach, stand, and walk throughout the workday
- Ability to safely handle heavy-duty truck and trailer parts
Desired Qualifications
- Experience with heavy-duty truck and trailer parts
- Enjoy solving problems, finding the right part, and being the person your team relies on
- Enjoy a fast-paced environment where your work directly impacts customer success
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