Mobile Service Coordinator
On-siteSan Leandro, California, United States
San Leandro, California, United StatesOn-siteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Coordinate daily mobile service operations by meeting with the Service Manager to establish repair strategies, assign work to technicians based on skill and workload, and schedule jobs for optimal utilization. Process repair orders, open warranty claims, and maintain accurate documentation while communicating repair progress and revised estimates to customers. Manage technician timekeeping, reconcile payroll, coordinate parts availability, and assist with hiring and performance evaluations. Ensure compliance with safety regulations and maintain equipment readiness.
Required Qualifications
- Minimum of two (2) years of experience in a heavy-duty truck dealership environment, including service department operations
- Strong customer service and interpersonal skills
- Proven ability to build and maintain strong relationships with customers and employees
- Demonstrated ability to motivate and support technician teams
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to read and interpret documents such as safety rules, operating instructions, maintenance manuals, and policy procedures
- Ability to review operational reports and communicate action plans effectively to staff
- Strong verbal and written communication skills with the ability to interact professionally with customers and employees
- Ability to perform basic mathematical functions including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals
- Ability to read and comprehend instructions, correspondence, and memos
- Ability to communicate effectively in individual and group settings
- Ability to perform basic mathematical calculations and interpret data
- Ability to apply common sense understanding to written, oral, and diagram-based instructions
- Must have vision abilities including close, distance, color, peripheral vision, depth perception, and focus adjustment
- Frequently required to stand, walk, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, and communicate verbally
- Frequently required to lift or move parts up to 10 lbs
- Occasionally required to lift up to 50 lbs independently
- May be required to team lift items up to 100 lbs
Desired Qualifications
- Experience with Dealer Business Systems (DBS) and related service software preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.