Mobile Operations & Dispatch Supervisor

Job Summary

Required Qualifications

• •College Degree
• •three (3) years of experience in personnel management
• •three (3) years of experience in security operations
• •three (3) years of experience in law enforcement
• •three (3) years of experience in military leadership
• •three (3) years of experience in dispatch operations
• •experience in a related field
• •Mobile Security Operations management experience
• •Multi-site scheduling and workforce management experience
• •Dispatch, communications center, or emergency response coordination experience
• •Experience managing vehicle fleets and mobile personnel
• •Experience working overnight operations in a 24/7 environment
• •Knowledge of Massachusetts security regulations and operational compliance standards
• •Strong technology aptitude
• •experience with workforce management systems
• •experience with GPS tracking platforms
• •experience with camera monitoring systems
• •experience with reporting software
• •Thorough understanding of mobile security operations and service delivery
• •Strong leadership and supervisory skills
• •ability to motivate and develop high-performing teams
• •Exceptional organizational and time management skills
• •Strong attention to detail
• •commitment to operational accuracy
• •Ability to effectively monitor and manage multiple assignments simultaneously
• •Advanced problem-solving and critical-thinking abilities
• •Ability to remain calm, professional, and decisive during emergencies and high-pressure situations
• •Strong technology proficiency
• •proficiency with scheduling software
• •proficiency with reporting platforms
• •proficiency with camera systems
• •proficiency with GPS monitoring
• •proficiency with mobile workforce applications
• •Excellent verbal and written communication skills
• •Knowledge of security industry compliance standards and best practices
• •Strong customer service orientation
• •focus on client retention and satisfaction
• •Ability to work independently during evening and overnight hours
• •support for a geographically dispersed operation
• •Must be able to work nights
• •Must be available for weekend shifts
• •Must be available Tuesday - Saturday
• •Must be available 6:00 PM - 2:00 AM
• •Must be comfortable making real-time decisions
• •Must be able to make critical decisions during overnight hours
• •Must be able to respond to urgent operational matters
• •Must be able to respond to client needs
• •Must be able to respond to emergency situations
• •Must be able to make decisions that impact personnel
• •Must be able to make decisions that impact clients
• •Must be able to make decisions that impact service delivery
• •Must be able to lead our elite Mobile Security Operations team
• •Must be able to oversee mobile security personnel
• •Must be able to oversee dispatch functions
• •Must be able to oversee camera monitoring activities
• •Must be able to oversee vehicle fleet management
• •Must be able to oversee after-hours response operations
• •Must be able to ensure exceptional service delivery
• •Must be able to maintain the highest standards of security operations
• •Must be able to maintain regulatory compliance
• •Must be able to maintain employee engagement
• •Must be able to maintain client satisfaction
• •Must be able to effectively manage multiple priorities
• •Must be able to support a geographically dispersed mobile workforce
• •Must be able to provide leadership, coaching, development, and performance management to Mobile Field Supervisors and Mobile Security Officers
• •Must be able to oversee daily operations of an elite mobile security unit
• •Must be able to serve as the primary operational point of contact during overnight hours for mobile officers, clients, and branch leadership
• •Must be able to manage dispatch operations
• •Must be able to monitor security systems
• •Must be able to monitor technology platforms
• •Must be able to monitor GPS tracking
• •Must be able to monitor reporting systems
• •Must be able to monitor camera-monitoring activities
• •Must be able to ensure all mobile patrol activities are completed according to established standards
• •Must be able to ensure all alarm responses are completed according to established standards
• •Must be able to ensure all lock/unlock services are completed according to established standards
• •Must be able to ensure all inspections are completed according to established standards
• •Must be able to ensure all client-specific tasks are completed according to established standards
• •Must be able to coordinate staffing needs
• •Must be able to manage call-outs
• •Must be able to manage shift vacancies
• •Must be able to manage emergency coverage requirements
• •Must be able to conduct field inspections
• •Must be able to conduct quality assurance reviews
• •Must be able to conduct compliance audits
• •Must be able to maintain accountability for fleet operations
• •Must be able to maintain accountability for vehicle inspections
• •Must be able to maintain accountability for vehicle maintenance scheduling
• •Must be able to maintain accountability for compliance with company vehicle policies
• •Must be able to investigate incidents
• •Must be able to identify root causes
• •Must be able to implement corrective actions
• •Must be able to ensure all operations are conducted in accordance with company policies
• •Must be able to ensure all operations are conducted in accordance with state regulations
• •Must be able to ensure all operations are conducted in accordance with licensing requirements
• •Must be able to ensure all operations are conducted in accordance with client-specific procedures
• •Must be able to promote a culture of professionalism
• •Must be able to promote a culture of accountability
• •Must be able to promote a culture of safety
• •Must be able to promote a culture of operational excellence
• •Must be able to maintain accurate payroll records
• •Must be able to maintain accurate employee documentation
• •Must be able to maintain accurate scheduling records
• •Must be able to maintain accurate operational reports
• •Must be able to maintain accurate client communications
• •Must be able to build and maintain strong client relationships
• •Must be able to respond to incidents and emergencies
• •Must be able to utilize sound judgment
• •Must be able to utilize effective problem-solving skills
• •Must be able to ensure business continuity
• •Must be able to ensure operational effectiveness

Desired Qualifications

• •Mobile Security Operations management experience
• •Multi-site scheduling and workforce management experience
• •Dispatch, communications center, or emergency response coordination experience
• •Experience managing vehicle fleets and mobile personnel
• •Experience working overnight operations in a 24/7 environment
• •Knowledge of Massachusetts security regulations and operational compliance standards
• •Strong technology aptitude
• •experience with workforce management systems
• •experience with GPS tracking platforms
• •experience with camera monitoring systems
• •experience with reporting software
• •Thorough understanding of mobile security operations and service delivery
• •Strong leadership and supervisory skills
• •ability to motivate and develop high-performing teams
• •Exceptional organizational and time management skills
• •Strong attention to detail
• •commitment to operational accuracy
• •Ability to effectively monitor and manage multiple assignments simultaneously
• •Advanced problem-solving and critical-thinking abilities
• •Ability to remain calm, professional, and decisive during emergencies and high-pressure situations
• •Strong technology proficiency
• •proficiency with scheduling software
• •proficiency with reporting platforms
• •proficiency with camera systems
• •proficiency with GPS monitoring
• •proficiency with mobile workforce applications
• •Excellent verbal and written communication skills
• •Knowledge of security industry compliance standards and best practices
• •Strong customer service orientation
• •focus on client retention and satisfaction
• •Ability to work independently during evening and overnight hours
• •support for a geographically dispersed operation