Mobile Expert, Store-in-Store

Engage proactively with diverse customers in high-traffic retail locations to drive sales and promote wireless solutions. Utilize digital self-service tools and solution-based selling techniques to onboard customers effectively while building rapport through personalized interactions. Complete ongoing training to maintain product knowledge and collaborate with store leadership on account setup, device support, and servicing. Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets. This role contributes directly to customer loyalty and the overall performance of retail partner locations within T-Mobile's nationwide network.