Mobile Expert, Store-in-Store

Engage proactively with diverse customers in high-traffic retail environments to drive sales and promote wireless solutions. Utilize digital self-service tools and solution-based selling techniques to onboard customers effectively while identifying their needs and recommending appropriate services. Build rapport through personalized interactions and follow-up activities to enhance loyalty, and collaborate with nearby store leadership to support account setup, device support, and servicing. Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets. Complete ongoing training to maintain readiness on products, processes, and systems. This role directly influences customer loyalty and contributes to the overall performance of retail partner locations.