Mobile Device Administrator I

The Mobile Device Administrator I will maintain intermediate knowledge of mobile device technologies, escalate for support and implementation teams, update mobile device management policies, and deploy software updates. Responsibilities include updating existing policies, documenting and maintaining standard operating procedures, coordinating platform maintenance and disaster recovery activities, monitoring capacity and performance, collecting and reporting metrics, integrating Mobile Device Management (MDM) platforms with customer environments, supporting IOS/Android devices, establishing operational processes for MDM support, creating documentation for configuration changes, and assisting pre-sales Architects with onboarding customer technologies. Requires experience with multiple MDM platforms, Active Directory/Windows OS, and strong written and verbal communication, with a focus on teamwork across locations and rapid problem resolution.