Mobile Customer Support Specialist
$129,000–$129,000 year
On-siteAshburn, Virginia, United States
Job Summary
Provide system administration of Enterprise Mobility Management (EMM) and Mobile Device Management (MDM) solutions, specifically supporting, maintaining, and troubleshooting AirWatch systems. Address client queries over the phone to resolve mobile device issues and work with the Solution Architect to implement MDM designs and simple solutions. Deliver network administration support for firewalls, VPN, DNS, and general network security infrastructure while following ITIL Incident, problem, and requirements management workflows. Develop test strategies, document results, and prepare implementation plans for production changes. Provide documentation, guidance, and training to end-users as needed. Requires a Bachelor's degree and 2-4 years of experience supporting MDM systems and smart devices, with strong communication skills and a willingness to mentor a small team.
Required Qualifications
- U.S. Citizen
- Active clearance
- Bachelor's degree
- At least 3 years' experience providing Information Assurance services to the DHS
- 2-4 years' work Experience as a System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS, etc.)
- Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003 / 2013, Exchange, 0365, Azure AD, Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Photon, Open Suse), other mail systems, web certifications such as SSL and IIS
- Strong knowledge of ITIL and Security Administration experience: Authentication, Certificate system, etc.
- Technical Certifications or demonstrable experience in in one or more MDM Products (AirWatch, MobileIron, XenMobile, Symantec MDM, Good Tech)
- Must have great communication and documentation skills
- Must be able to work with minimal supervision
Desired Qualifications
- 3 years' experience providing Information Assurance services to the DHS (preferred)
- Experience mentoring, teaching and growing a small team from within to support growing customer requirements
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.