Mobile Crisis Management Responder / QP / Qualified Professional (New Hanover, Pender, Brunswick, Balden Counties)
On-siteWilmington, North Carolina, United States
Job Summary
Provide acute face-to-face crisis support to individuals experiencing mental health, substance abuse, or intellectual/developmental disability crises across residential, school, workplace, and community settings. Respond immediately to emergent situations to reduce immediate risk, avoid unnecessary hospitalization, and link clients to appropriate follow-up care. Facilitate relationships with parents, guardians, and local agencies while minimizing the negative effects of psychiatric symptoms or substance dependence. Coordinate first responder resources on a 24/7/365 basis and perform case management functions to arrange services and referrals. Monitor service utilization against crisis and safety plans, ensuring timely reauthorizations and effective linkage to long-term support.
Required Qualifications
- Minimum of ONE year's experience in providing crisis management services in any of the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24-hours-a-day, 7-days-a-week, response in emergent or urgent situations
- Valid Driver's License and reliable transportation
- License, Provisional License, Certificate, Registration, Permit issued by governing board regulating human service profession
- Complete criminal background Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
- Drug testing
- Education: Bachelor Degree (Not Human Services field) & 4+ years full-time experience with population served OR Bachelor Degree (in Human Services field) & 2+ years full-time experience with population served OR Master's Degree or Higher & 1+ years full-time experience with population served
- Proof of employment history or references (if required)
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