Mobile Associate, Store-in-Store | Retail Sales
$40,560–$40,560 year
On-siteBurlington, Washington, United States
Job Summary
Proactively engage with customers in high-traffic retail environments using digital self-serve tools to educate, demonstrate, and recommend T-Mobile wireless solutions. Identify customer needs through solution-based selling techniques, deepen relationships by guiding users through the T-Mobile app, and capture referrals while managing "Be Back" processes. Complete on-the-job training, review personal results and promotions via the Hub, and partner with nearby stores to support onboarding and device support. Perform store operations including opening/closing procedures, securing kiosk assets, and reporting lost keys. Build rapport with existing and new customers, follow up on potential leads, and execute price overrides for specialty offers.
Required Qualifications
- High School Diploma/GED
- 6 months of customer service and/or sales experience
- Retail environment
- At least 18 years of age
- Legally authorized to work in the United States
- Customer Satisfaction
- Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
- Effective at balancing customer experience and performance goals
- Team Building
- Desire to be a part of the game-changing T-Mobile store team
- Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
- Retail Sales
- Competitive drive and confidence to succeed in a fast-paced sales environment
- Must be able to lift 50 lbs
Desired Qualifications
- Retail environment preferred
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