Mobile Associate, Store In Store - Retail Sales

Proactively engage with customers in high-traffic retail environments, using digital self-serve tools to educate, demonstrate, and recommend T-Mobile wireless solutions. Identify customer needs through consultative selling techniques, deepen relationships by guiding users to utilize the T-Mobile app for self-service, and follow up to capture referrals and manage return processes. Complete training on products, systems, and the in-store experience, while performing store operations including opening/closing procedures, securing kiosk assets, and sharing knowledge with nearby locations. Review personal results and promotions daily to exceed sales targets and quality metrics.