Mobile Associate, Store-in-Store, Retail Sales
$40,560–$40,560 year
On-siteHanover, Maryland, United States
Job Summary
Proactively engage with customers in high-traffic retail environments, using digital self-serve tools to educate clients and demonstrate T-Mobile solutions. Identify customer needs through solution-based selling, recommending wireless products and onboarding them to utilize the T-Mobile app. Complete training on store experiences, products, and systems while reviewing personal results and promotions to remain customer-ready. Partner with nearby locations to onboard customers, perform skills practice, and manage store operations including opening, closing, and securing kiosk assets. Follow up with customers to capture referrals and manage Be Back processes, while performing price overrides for specialty offers. Build relationships with leadership to support account setup and device support.
Required Qualifications
- High School Diploma/GED
- 6 months of customer service and/or sales experience
- Retail environment
- At least 18 years of age
- Legally authorized to work in the United States
- Customer Satisfaction
- Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
- Effective at balancing customer experience and performance goals
- Team Building
- Desire to be a part of the game-changing T-Mobile store team
- Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
- Retail Sales
- Competitive drive and confidence to succeed in a fast-paced sales environment
- Must be able to lift 50 lbs
Desired Qualifications
- Retail environment preferred
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