Mobile Associate, Store in Store - Retail Sales

Proactively engage with customers in high-traffic retail environments, using digital self-serve tools to educate, demonstrate, and recommend T-Mobile wireless solutions. Identify customer needs through consultative selling techniques, deepen relationships by guiding users on self-service via the T-Mobile app, and manage onboarding processes with nearby store locations. Perform store operations including opening and closing procedures, secure kiosk assets, and practice skills while sharing knowledge with the team. Exceed sales performance targets and quality metrics by following up on referrals, managing "Be Back" processes, and executing price overrides for specialty offers. Complete required training on products, systems, and the in-store experience to remain customer-ready at all times.