Mobile Associate, Store-in-Store - Retail Sales
$37,440–$37,440 year
On-siteOwasso, Oklahoma, United States
Job Summary
Proactively engage with customers in high-traffic retail environments, using digital self-serve tools to educate, demonstrate, and recommend T-Mobile solutions. Identify customer needs through solution-based selling techniques, deepen relationships by guiding users to utilize the T-Mobile app, and follow up to capture referrals and manage Be Back processes. Complete training on products, systems, and store operations while performing opening and closing procedures, including securing kiosk assets. Review personal results and promotions daily to remain customer ready, partner with nearby locations for onboarding support, and perform price overrides for specialty offers.
Required Qualifications
- High School Diploma/GED
- 6 months of customer service and/or sales experience
- Retail environment experience
- At least 18 years of age
- Legally authorized to work in the United States
- Customer Satisfaction
- Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
- Effective at balancing customer experience and performance goals
- Team Building
- Desire to be a part of the game-changing T-Mobile store team
- Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
- Retail Sales
- Competitive drive and confidence to succeed in a fast-paced sales environment
- Must be able to lift 50 lbs
Desired Qualifications
- Retail environment preferred
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