Mobile Associate, Store-in-Store, Retail Sales
$37,440–$37,440 year
On-siteWaukesha, Wisconsin, United States
Job Summary
Proactively engage with customers in high-traffic retail environments, using digital self-serve tools to educate clients on T-Mobile solutions and deepen relationships through solution-based selling. Identify customer needs, recommend wireless products, and guide users on utilizing the T-Mobile app for self-service. Complete training on store systems, products, and processes while reviewing personal results and promotions to remain customer-ready. Partner with nearby locations for onboarding, perform store operations including opening/closing procedures, and secure kiosk assets. Follow up with customers to capture referrals, manage return processes, and drive sales activity by reaching out to potential clients.
Required Qualifications
- High School Diploma/GED
- 6 months of customer service and/or sales experience
- Retail environment preferred
- At least 18 years of age
- Legally authorized to work in the United States
- Effective at balancing customer experience and performance goals
- Desire to be a part of the game-changing T-Mobile store team
- Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
- Competitive drive and confidence to succeed in a fast-paced sales environment
- Travel Required (Yes/No): No
Desired Qualifications
- Retail Sales
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