Mobile Associate, Store-in-Store, Retail Sales

Proactively engage with customers in high-traffic retail environments using digital self-serve tools to demonstrate T-Mobile solutions and deepen relationships. Identify customer needs through consultative selling techniques, recommend wireless products, and guide users on utilizing the T-Mobile app for self-service. Complete training on in-store experiences, products, and systems while reviewing personal results and promotions to remain customer-ready. Partner with nearby locations to onboard customers, perform store operations including opening/closing procedures, and carry keys for kiosk cabinets. Proactively reach out to potential customers, follow up on referrals, manage Be Back processes, and apply price overrides for specialty offers.