Mobile Associate, Store in Store - Retail Sales

Proactively engage with customers in high-traffic retail environments, using digital self-serve tools to educate, demonstrate, and recommend T-Mobile solutions. Identify customer needs through consultative selling techniques, deepen relationships by guiding users on self-service and app utilization, and exceed sales targets while maintaining quality metrics. Complete on-the-job training on products, processes, and systems; review personal results and promotions via the Hub to remain customer-ready. Partner with nearby locations for onboarding, perform store operations including opening and closing procedures, and manage kiosk asset security. Proactively prospect for sales, follow up on referrals, manage Be Back processes, and apply price overrides for specialty offers. Build rapport with existing and new customers to drive loyalty and satisfaction.