Mobile Associate, Store-in-Store - Retail Sales
$37,440–$37,440 year
On-siteLakeland, Florida, United States
Job Summary
Proactively engage with customers in a high-traffic retail environment, using digital self-serve tools to educate, demonstrate, and recommend T-Mobile solutions. Identify customer needs through solution-based selling techniques, focusing on onboarding and app utilization to deepen relationships and ensure satisfaction. Complete training on store experiences, products, and systems while reviewing personal results and promotions to remain customer ready. Partner with nearby locations for customer onboarding, perform store operations including opening/closing procedures, and manage kiosk asset security. Proactively reach out to drive sales, follow up on referrals, and build rapport with new and existing customers. Execute price overrides for specialty offers and collaborate with leadership to support the end-to-end customer experience.
Required Qualifications
- High School Diploma/GED
- 6 months of customer service and/or sales experience
- Retail environment preferred
- At least 18 years of age
- Legally authorized to work in the United States
- Effective at balancing customer experience and performance goals
- Desire to be a part of the game-changing T-Mobile store team
- Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
- Competitive drive and confidence to succeed in a fast-paced sales environment
Desired Qualifications
- Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
- Team Building
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