Mobile Associate, Store-in-Store, Retail Sales

Proactively engage with customers in high-traffic retail environments using digital self-serve tools to educate, demonstrate, and recommend T-Mobile wireless solutions. Identify customer needs through consultative selling techniques, deepen relationships by guiding users on app utilization, and drive sales activity by following up on referrals and managing Be Back processes. Complete training on products and systems, review personal results and promotions, and perform store operations including opening/closing procedures, kiosk asset security, and skills sharing with nearby locations. Partner with leadership teams to support account setup and device support while building rapport to exceed customer expectations.