Mobile Associate, Store in Store - Retail Sales

Proactively engage with customers in high-traffic retail environments using digital self-serve tools to educate, demonstrate, and recommend wireless solutions. Identify customer needs through consultative selling techniques, build rapport, and deepen relationships by guiding users on utilizing the T-Mobile app for self-service. Complete training on products, systems, and the in-store experience while reviewing personal results and promotions daily. Partner with nearby stores to on-board customers, perform opening and closing procedures including securing kiosk assets, and execute price overrides for specialty offers. Follow up with customers to capture referrals, manage Be Back processes, and support account servicing and device needs.