Mobile Associate, Store in Store - Retail Sales

Proactively engage with a broad range of customers in a high-traffic retail environment, using digital self-serve tools to educate, demonstrate, and recommend T-Mobile wireless solutions. Identify customer needs through consultative selling techniques, deepen relationships by guiding customers to utilize the T-Mobile app, and build rapport to drive sales activity and capture referrals. Complete training on in-store experiences, products, and systems; review personal results and promotions via the Hub to remain customer-ready. Partner with nearby locations to onboard customers, perform store operations including opening and closing procedures, and secure kiosk assets. Follow up with customers to manage Be Back processes and support account servicing from setup to device support.