Mobile Associate, Store-In-Store - Retail Sales

Proactively engage with customers in high-traffic retail environments, using digital self-serve tools to educate, demonstrate, and recommend T-Mobile solutions. Identify customer needs through consultative selling techniques and deepen relationships by guiding users on utilizing the T-Mobile app for wireless needs. Complete training on in-store experiences, products, and systems while reviewing personal results and promotions to remain customer-ready. Partner with nearby store locations to onboard customers, perform store operations including opening and closing procedures, and manage kiosk assets. Proactively reach out to prospects, follow up with customers, capture referrals, and manage Be Back processes. Perform price overrides for specialty offers and build relationships with nearby leadership teams to support the customer experience from account setup to device support.