Mobile Associate, Store-in-Store, Retail Sales

Proactively engage with customers in a high-traffic retail environment, using digital self-serve tools to educate, demonstrate, and recommend T-Mobile wireless solutions. Identify customer needs through consultative selling techniques, deepen relationships by guiding users to utilize the T-Mobile app, and exceed sales targets while maintaining quality metrics. Complete training on products, systems, and the in-store experience, then partner with nearby locations to onboard customers and manage store operations including opening, closing, and securing kiosk assets. Perform price overrides for specialty offers, follow up on referrals, and build rapport to drive sales activity.