Mobile Associate, Store-in-Store, Retail Sales

Proactively engage with customers in high-traffic retail environments using digital self-serve tools to educate, demonstrate, and recommend T-Mobile wireless solutions. Identify customer needs through consultative selling techniques, deepen relationships via the T-Mobile app, and capture referrals while managing Be Back processes. Complete training on products and systems, review daily updates on the Hub, and partner with nearby stores to onboard customers. Perform store operations including opening and closing procedures, secure kiosk assets, and carry keys. Proactively prospect for sales activity, follow up with existing customers, and execute price overrides for specialty offers.