Mobile Associate, Store-in-Store, Retail Sales
$40,560–$40,560 year
On-siteHanover, Maryland, United States
Job Summary
Proactively engage with customers in high-traffic retail environments, using digital self-serve tools and solution-based selling to demonstrate T-Mobile products and services. Identify customer needs, recommend wireless solutions, and guide users through the T-Mobile app for onboarding. Complete training on in-store experiences, products, and systems; review personal results and promotions via the Hub to remain customer-ready. Partner with nearby stores to onboard customers, perform skills practice, knowledge sharing, and store operations including opening, closing, and securing kiosk assets. Follow up with customers to capture referrals, manage Be Back processes, and build loyalty. Perform price overrides for specialty offers and collaborate with leadership to support the customer experience from account setup to device support.
Required Qualifications
- High School Diploma/GED
- 6 months of customer service and/or sales experience
- Retail environment
- At least 18 years of age
- Legally authorized to work in the United States
- Customer Satisfaction
- Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
- Effective at balancing customer experience and performance goals
- Team Building
- Desire to be a part of the game-changing T-Mobile store team
- Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
- Retail Sales
- Competitive drive and confidence to succeed in a fast-paced sales environment
- Must be able to lift 50 lbs
Desired Qualifications
- Retail environment preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.