Mobile Associate, Store-in-Store - Retail Sales

Proactively engage with customers in high-traffic retail environments using digital self-serve tools to demonstrate T-Mobile solutions and drive sales. Identify customer needs through consultative selling techniques, recommend wireless products, and onboard customers to utilize the T-Mobile app. Partner with nearby store locations to fully onboard customers, perform store operations including opening and closing procedures, and manage kiosk asset security. Follow up with customers to capture referrals, manage "Be Back" processes, and build relationships with new and existing clients. Execute price overrides for specialty offers and support account servicing and device needs. Complete comprehensive training on products, systems, and processes to remain customer-ready.