Mobile Associate, Store-in-Store, Retail Sales

Proactively engage with customers in high-traffic retail environments using digital self-serve tools to educate, demonstrate, and recommend T-Mobile wireless solutions. Identify customer needs through consultative selling techniques, deepen relationships by guiding customers through onboarding processes, and manage Be Back processes to capture referrals. Partner with nearby store locations to support account setups and device support, while performing store operations including opening/closing procedures, securing kiosk assets, and reporting lost keys. Review personal results and promotions daily to remain customer-ready, follow up on potential customers to drive sales activity, and build rapport to exceed expectations.