Mobile Associate, Store-in-Store, Retail Sales

Proactively engage with customers in high-traffic retail environments using digital self-serve tools to demonstrate T-Mobile solutions and deepen relationships. Identify customer needs through consultative selling techniques, recommend wireless products, and guide users on utilizing the T-Mobile app for self-service. Complete training on store operations, including opening/closing procedures, kiosk asset security, and skills sharing with nearby locations. Review personal results and promotions daily to remain customer-ready, while following up on referrals and managing the "Be Back" process. Perform price overrides for specialty offers and build rapport with leadership teams to support end-to-end account servicing.