Mobile Associate, Store-in-Store - Retail Sales
$34,320–$34,320 year
On-siteTucker, Georgia, United States
Job Summary
Proactively engage with customers in high-traffic retail environments, using digital self-serve tools to educate, demonstrate, and recommend T-Mobile wireless solutions. Identify customer needs through solution-based selling techniques, deepen relationships by guiding users on utilizing the T-Mobile app, and follow up to capture referrals and manage Be Back processes. Complete training on products, systems, and the in-store experience while reviewing personal results and promotions to remain customer ready. Perform store operations including opening and closing procedures, secure kiosk assets, and partner with nearby locations to onboard customers. Execute price overrides for specialty offers and build rapport to drive sales activity and exceed performance targets.
Required Qualifications
- High School Diploma/GED
- 6 months of customer service and/or sales experience
- Retail environment
- At least 18 years of age
- Legally authorized to work in the United States
- Customer Satisfaction
- Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
- Effective at balancing customer experience and performance goals
- Team Building
- Desire to be a part of the game-changing T-Mobile store team
- Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
- Retail Sales
- Competitive drive and confidence to succeed in a fast-paced sales environment
Desired Qualifications
- Retail environment preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.