Mobile Associate, Store-in-Store, Retail Sales

Proactively engage with customers in high-traffic retail environments using digital self-serve tools to educate, demonstrate, and recommend T-Mobile wireless solutions. Identify customer needs through consultative selling techniques, deepen relationships, and ensure satisfaction by guiding users on utilizing the T-Mobile app. Complete training on in-store processes, products, and systems; review personal results and promotions daily to remain customer ready. Partner with nearby locations for onboarding, perform store operations including opening/closing procedures, and manage kiosk asset security. Proactively reach out to potential customers to drive sales activity, follow up on referrals, manage "Be Back" processes, and perform price overrides for specialty offers. Build rapport and loyalty while supporting leadership teams on account setup and device support.