Mobile Associate, Store-in-Store, Bilingual Preferred | Retail Sales
$37,440–$37,440 year
On-siteBogart, Georgia, United States
Job Summary
Proactively engage with customers in high-traffic retail environments, using digital self-serve tools to educate clients and demonstrate T-Mobile solutions. Identify customer needs to recommend wireless products and onboarding strategies that deepen relationships and ensure satisfaction. Complete training on store systems and processes, then review personal results and promotions to remain customer-ready. Partner with nearby locations to onboard customers, perform store operations including opening and closing procedures, and manage kiosk assets. Follow up with customers to capture referrals and manage Be Back processes while building rapport with existing clients. Perform price overrides for specialty offers and collaborate with leadership to support the customer experience from account setup to device support.
Required Qualifications
- High School Diploma/GED
- At least 18 years of age
- Legally authorized to work in the United States
- 6 months of customer service and/or sales experience
- Customer Satisfaction
- Effective at balancing customer experience and performance goals
- Team Building
- Retail Sales
- Competitive drive and confidence to succeed in a fast-paced sales environment
- Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues
- Customer obsessed
- Passionate, friendly, and engaging with customers
- Ability to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction
- Committed to providing exceptional service, and to exceeding customer expectations
- Ability to proactively reach out to potential customers to further drive sales activity in your location
- Ability to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers
- Ability to perform price overrides for our specialty offers specific to National Retail
- Ability to build and deepen relationships with customers through meaningful interactions
- Skilled at identifying customer needs
- Obsessed with the connected world
- Thrive in a high-traffic environment
- Passionate about educating, demonstrating, and recommending solutions
- Ability to use digital tools
- Ability to communicate effectively
- Ability to showcase the value of T-Mobile solutions
- Ability to consistently leverage digital self-serve tools during customer interactions and the onboarding process
- Ability to identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
- Ability to recommend wireless solutions
- Ability to recommend an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs
- Ability to partner with nearby store locations to properly/fully on-board customers
- Ability to perform skills practicing, knowledge sharing, store operations, opening and closing procedures
- Ability to carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager
Desired Qualifications
- Retail environment preferred
- Bilingual
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