Mobile Associate, Store-in-Store, Bilingual Preferred - Retail Sales
$37,440–$37,440 year
On-siteClovis, California, United States
Job Summary
Proactively engage with customers in high-traffic retail environments, using digital self-serve tools to educate, demonstrate, and recommend T-Mobile wireless solutions. Identify customer needs through consultative selling techniques, deepen relationships by guiding customers to utilize the T-Mobile app, and manage the onboarding process with nearby store partners. Perform store operations including opening and closing procedures, securing kiosk assets, and executing skills practice and knowledge sharing. Exceed sales targets and quality metrics while proactively prospecting, capturing referrals, and following up on customer interactions. Complete comprehensive training on products, systems, and the in-store experience to remain customer-ready.
Required Qualifications
- High School Diploma/GED
- 6 months of customer service and/or sales experience
- Coaching
- Communication
- Consultative Selling
- Customer Communications
- Customer Education
- Customer Engagement
- Customer Needs Identification
- Customer Referrals
- Customer Satisfaction Management
- Customer Service
- Leadership
- Product Knowledge
- Relationship Building
- Sales
- Sales Prospecting
- Sales Techniques
- At least 18 years of age
- Legally authorized to work in the United States
Desired Qualifications
- Retail environment
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