Mobile Associate - Retail Sales
$37,440–$37,440 year
On-siteKaty, Texas, United States
Job Summary
Help customers pick up where they left off in their shopping journey, whether online, through Customer Care, or in-store. Explore individual needs and provide hands-on demonstrations of the latest technology, including unique accessories and IoT devices. Side-by-side sell personalized solutions beyond bare-bones device and service plans to keep customers connected. Approach service and sales needs with composure, integrity, and compassion while using digital tools to demonstrate coverage and plan benefits. Complete new employee training and consistently seek out information between customers to learn about wireless innovations. Partner with T-Mobile employees across channels to resolve issues and identify small business leads.
Required Qualifications
- High School Diploma/GED
- 6 months of customer service and/or sales experience
- Retail environment
- At least 18 years of age
- Legally authorized to work in the United States
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
- Competitive drive and proven ability to succeed in a fast-paced sales environment
- Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
- Effective at balancing customer needs and performance goals
Desired Qualifications
- Retail environment
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