Mobile Associate, Bilingual - Retail Sales
$40,560–$40,560 year
On-siteThornton, Colorado, United States
Job Summary
Help customers continue their shopping journey from online or Customer Care channels by exploring individual needs and providing hands-on demonstrations of the latest technology. Engage in side-by-side selling to find personalized solutions beyond device and service plans, including unique accessories and IoT devices, while approaching interactions with composure, integrity, and compassion. Utilize digital tools to demonstrate coverage stacks and plan benefits, completing required training on in-store experience, systems, and reference resources. Proactively seek information between customers to learn about wireless innovations and partner with business and customer service teams to resolve issues and handoff small business leads.
Required Qualifications
- High School Diploma/GED
- 6 months of customer service and/or sales experience
- Retail environment
- At least 18 years of age
- Legally authorized to work in the United States
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
- Competitive drive and proven ability to succeed in a fast-paced sales environment
- Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
- Effective at balancing customer needs and performance goals
Desired Qualifications
- Retail environment
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