Mobile Associate, Bilingual - Retail Sales
$42,640–$42,640 year
On-siteConcord, California, United States
Job Summary
Help customers pick up where they left off in their shopping journey, whether online, through Customer Care, or in-store. Explore individual needs and provide hands-on demonstrations of the latest technology, including unique accessories and IoT devices. Build proficiency in side-by-side selling to find personalized solutions beyond standard device and service plans. Approach service and sales with composure, integrity, and compassion while using digital tools to demonstrate coverage and plan benefits. Complete new employee training and consistently seek out information between customers to learn about wireless innovations. Partner with employees across channels to resolve issues and identify small business leads. This learning role prepares associates for promotion to Mobile Expert, offering a path to an annualized incentive target of $18,000/year.
Required Qualifications
- High School Diploma/GED
- 6 months of customer service and/or sales experience
- Retail environment
- At least 18 years of age
- Legally authorized to work in the United States
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
- Competitive drive and proven ability to succeed in a fast-paced sales environment
- Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
- Effective at balancing customer needs and performance goals
- Must be able to lift 50 lbs
Desired Qualifications
- Retail environment preferred
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