Mobile Associate, Bilingual, Preferred | Spanish, Retail Sales
$37,440–$41,600 year
On-site · Newton, Iowa, United States
Job Summary
Mobile Associate role in T-Mobile's retail team focused on delivering a world-class customer experience and building loyalty. Responsibilities include helping customers pick up where they left off in their shopping journey, conducting hands-on demonstrations of latest technology in-store, suggesting personalized solutions beyond devices and plans (including accessories and IoT devices), and collaborating with store teams to identify and hand off small business leads. The position emphasizes learning and skill development with on-the-job training, growth towards the Mobile Expert role, and a strong emphasis on customer advocacy, solution education, and leveraging digital tools to communicate network coverage and service benefits.
Required Qualifications
- High School Diploma/GED required
- 6 months of customer service and/or sales experience, Retail environment preferred (Required)
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