Mitigation Quality Control Chief
$75,000–$100,000 year
On-siteFrankford, Delaware, United States
Job Summary
Lead operational quality across the mitigation division by coaching crew chiefs and techs on standards, conducting field audits, and reviewing moisture logs, photos, and documentation for accuracy. Identify execution gaps, provide real-time feedback, and ensure compliance with IICRC S500/S520/S700 standards and hygienist protocols. Support process standardization, monitor operational trends, and collaborate cross-functionally with operations and leadership. Rotate in the estimator on-call rotation, traveling to all jobs when needed to sign off on work and ensure crew setup. Full-time, four days a week with an 8-week rotation between M-Th and T-F, starting at 7:15am and ending at 5:45pm, with occasional 50+ hour weeks.
Required Qualifications
- Must actively be employed by C&B Complete Cleaning and Construction
- Mitigation, restoration, construction operations, or field leadership experience
- Strong organizational and communication skills
- Ability to lead through accountability and follow-through
- Strong attention to detail and documentation accuracy
- Ability to prioritize and problem-solve in a fast-paced environment
- Reliable transportation to and from the office in Frankford, DE
- 4 days a week (8-week rotation between M-Th & T-F)
- Hours: Start Time: 7:15am - End time: 5:45pm
- Understood certain weeks, 50+ hours of work in order to get all work completed on time will be necessary
- Rotate in the Estimator on-call rotation
- Required to go out to all jobs that come in when on-call
- Sign the job & complete appropriate paperwork and make sure the crew is set up for success
Desired Qualifications
- IICRC certifications or working knowledge of S500 standards
- Experience coaching or developing field teams
- Experience with DASH or restoration management software
- Experience in quality control, field auditing, or operational oversight roles
- Experience in fast-paced service environments
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