Mitigation Operations Manager
$1,000,000–$1,000,000 year
On-siteManchester, New Hampshire, United States
Job Summary
Oversee day-to-day mitigation operations across New Hampshire locations, managing daily WIP meetings, on-call rotations, and equipment inventory to ensure safety, quality, and brand compliance. Own the mitigation P&L, driving revenue, gross margin, and net profitability through rigorous job costing, expense control, and monthly financial performance reviews. Track and improve key performance metrics including response time, cycle time, and customer satisfaction while leading the team in recruitment, training, and succession planning. Dedicate 15-20% of time to commercial business development, building relationships with property managers, insurance adjusters, and municipal agencies to generate incremental revenue.
Required Qualifications
- 5+ years of experience in restoration, mitigation, or a closely related field (construction, disaster recovery, environmental services)
- 3+ years in a management or supervisory role with P&L responsibility
- IICRC WRT (Water Restoration Technician) certification
- Demonstrated ability to read and manage a P&L, control job costs, and drive profitability
- Strong technical knowledge of water, fire, mold, and storm damage mitigation processes and equipment
- Proficiency with Xactimate, moisture meters, thermal imaging, and standard restoration technology
- Excellent communication and relationship-building skills; comfort engaging with commercial decision-makers
- Valid driver's license
- Ability to pass a background check
- Ability to work in active restoration environments, including exposure to water, mold, fire damage, and construction conditions
- Ability to lift 50+ lbs, climb ladders, and work in confined spaces as needed during job site inspections
- On-call availability for after-hours emergency response on a rotating and as-needed basis
- Must be able to work in active restoration environments, including exposure to water, mold, fire damage, and construction conditions
- Ability to lift 50+ lbs, climb ladders, and work in confined spaces as needed during job site inspections
- On-call availability for after-hours emergency response on a rotating and as-needed basis
Desired Qualifications
- Additional IICRC certifications (ASD, FSRT, AMRT, OCT)
- Experience with SERVPRO systems, processes, and brand standards
- Familiarity with insurance claims processes and TPA/program work
- Business development or sales experience, particularly in commercial restoration or B2B services
- Experience with CRM systems and pipeline management
- OSHA 30-hour certification
- Lead RRP and/or asbestos awareness certifications
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