Mitigation Operations Manager
$1,000,000–$1,000,000 year
On-siteManchester, New Hampshire, United States
Job Summary
Oversee day-to-day mitigation operations across New Hampshire locations, managing WIP meetings, on-call rotations, and equipment inventory to ensure brand-standard compliance and safety. Own the mitigation P&L, driving revenue, gross margin, and net profitability targets through rigorous financial planning, job costing, and expense control. Track and improve key performance metrics including cycle time, response time, customer satisfaction, and collection rates while presenting data-driven analysis to leadership. Dedicate 15-20% of time to commercial business development, building relationships with property managers, insurance adjusters, and municipal agencies to generate incremental annual revenue. Lead recruitment, training, and performance reviews for mitigation teams, ensuring all staff maintain required certifications and fostering a culture of accountability.
Required Qualifications
- 5+ years of experience in restoration, mitigation, or a closely related field (construction, disaster recovery, environmental services
- 3+ years in a management or supervisory role with P&L responsibility
- IICRC WRT (Water Restoration Technician) certification
- Demonstrated ability to read and manage a P&L, control job costs, and drive profitability
- Strong technical knowledge of water, fire, mold, and storm damage mitigation processes and equipment
- Proficiency with Xactimate, moisture meters, thermal imaging, and standard restoration technology
- Excellent communication and relationship-building skills; comfort engaging with commercial decision-makers
- Valid driver's license
- Ability to pass a background check
- Participate in on-call rotation and respond to emergencies as needed, including nights and weekends
- Must be able to work in active restoration environments, including exposure to water, mold, fire damage, and construction conditions
- Ability to lift 50+ lbs, climb ladders, and work in confined spaces as needed during job site inspections
- On-call availability for after-hours emergency response on a rotating and as-needed basis
- Primary office location: Manchester NH
- Regular travel between MA and NH franchise locations and to client sites, fire departments, municipal offices, and industry events
Desired Qualifications
- Experience with SERVPRO systems, processes, and brand standards
- Familiarity with insurance claims processes and TPA/program work
- Business development or sales experience, particularly in commercial restoration or B2B services
- Experience with CRM systems and pipeline management
- OSHA 30-hour certification
- Lead RRP and/or asbestos awareness certifications
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