Mitarbeiter Service- und Reparaturannahme / Lager (m/w/x)
On-site · Celle, Lower Saxony, Germany
Celle, Lower Saxony, GermanyOn-siteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
First point of contact for customers in service incidents; ensures smooth, customer-friendly processes for repairs, exchanges or replacements; handles service- and reklamationsannahme; maintains contact with industry partners; oversees ware/parts ordering; issues goods and coordinates shipping; collaborates cross-departmentally; performs storage tasks; requires customer-oriented mindset, reliability, professional and empathetic communication, and proficiency with IT systems.
Required Qualifications
- Erfahrung im Reklamationsmanagement von Vorteil
- Ausgeprägte Kundenorientierung
- Gepflegtes, sicheres Auftreten
- Gutes EDV-Verständnis
- Gute Organisations- sowie Kommunikationsfähigkeit
- Fähigkeit aktiv zuzuhören und empathisch auf Kunden einzugehen
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