Mitarbeiter Kundenservice & Support (m/w/d)

Support customers with technical challenges regarding hardware and software, conducting root cause analysis and implementing fixes in collaboration with clients and internal teams. Ensure uninterrupted software functionality through proactive remote maintenance and document activities to optimize support processes. This role serves as the primary contact for troubleshooting issues within the "Elephant" practice management solution, helping medical professionals and rehabilitation facilities improve their therapy and care processes. Candidates with experience in technical support or a background in the medical field are welcome to join this hybrid team in Magdeburg.