Mitarbeiter*in After Sales Support

Handle customer inquiries via the hotline and CRM ticket system while coordinating logistics for returns, replacements, and transport requests. Manage the end-to-end resolution of complaints and escalations, including manufacturer communication and RMA processing. Analyze internal errors and process deviations to document findings and initiate corrective actions such as expedited shipments. Work with internal interfaces to ensure efficient case closure and damage reimbursement. Requires a commercial qualification, experience in customer service or claims management, proficiency in CRM and Microsoft Office, and strong German (C1) and English (B2) skills. Full-time, permanent position in Munich or Nuremberg.