Mitarbeiter im Sales Order Management/ Auftragsabwicklung (w/m/div.)

Manage a defined circle of small customers as the primary contact for all commercial and cross-technical topics. Create precise, efficient quotes for technically and commercially defined component requests and oversee the entire order processing workflow from entry and verification to system input. Maintain visibility on delivery dates and backlogs by tracking deadlines, following up on outstanding items, and proactively communicating with clients. Handle credit management, open accounts, and claims such as specialist deliveries and returns with a focus on customer satisfaction.