Mitarbeiter im Kundenservice (m/w/d)

Handle customer inquiries via email and phone, accepting complaints and ensuring competent, solution-oriented resolution. Diagnose complex cases, collaborate with colleagues on difficult questions, and co-develop solutions and procedures. Identify improvement opportunities and actively participate in their implementation while working closely with marketing and development specialists. Manage customer wishes through direct contact and maintain a unified team approach. Requires initial years of experience in B2C telephone and written service, CRM proficiency, and fluent German and English. Full-time role with flexible hybrid schedule in Moabit.