Mitarbeitende Kundenservice/Kundendienst (all genders)

Handle service inquiries regarding orders, products, services, and complaints for retail partners and online providers across Europe. Act as the primary contact for customers, assisting with the ordering process, product selection guidance, and support for ordering software and methods. Focus primarily on serving the Swiss market in multiple languages while coordinating with cross-functional departments to ensure smooth case resolution. Contribute to projects and take on additional varied tasks within customer service as needed. Fluency in German and French or Italian is required, with English proficiency expected, alongside experience in customer-facing roles. Flexible working models and mobile work up to 60% are available. CEWE Group is Europe's leading photo and online printing service, creating products that preserve memories.