Mission Director - Navy

Build and maintain relationships with Navy mission heroes to ensure satisfaction, alignment, and high revenue retention. Expedite time-to-value for new customers by promoting product adoption and facilitating retrospectives to capture lessons learned. Serve as a trusted advisor to advocate for solutions meeting immediate and long-term goals while maintaining high hero health scores through regular engagement. Identify expansion opportunities within current accounts to maximize contract value and collaborate with Account Executives on cross-selling into adjacent Navy programs. Relay customer feedback to the Product team to prioritize features and advocate for Navy-specific enhancements. Track and report KPIs including retention rates, hero health scores, and adoption success. Conduct quarterly business reviews to highlight progress and align on future goals while balancing time-to-value and gross profit margins.